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| General FAQ |
- I forgot my password. How do I access my charts?
- Why should I pay for charts?
Consider it as an investment to improve your returns in trading. A cost of 10 pips per month -- or even as little as 2 pips on a 5 lot trade -- is a tiny fraction of a profitable trade that can be easily recouped.
Given that the most sophisticated and robust charting applications only cost $100 per month -- 10 pips on a standard XE.com Forex Speculation Trading account -- a purchase of charts should not be viewed as a purchase, but rather as an investment: the 10 pips you spend per month on a charting package can easily be recouped and profited from by just a single winning trade that you place based on the analysis you have done via your charts.
- What are the differences between Free, Advanced and Premium charts?
The following is a comparison between our three different levels of service:
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Free |
Advanced |
Premium |
| Product Features |
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| Cost of monthly subscription |
FREE! |
US $40.00 |
US $100.00 |
| How it works |
Web |
Web |
Software |
| Self-updating charts |
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| All Real-time data |
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| Local time zones option |
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| Choice of two data feed providers |
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| Over 5-dozen Time Scale/Periods, including Tick & Historical |
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| Save Individual Chart Templates |
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| Streaming Quote Table |
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| Save Group Setting |
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| Indicator and Studies Features |
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| Upper and Lower Indicator Channels |
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| Resize Lower Indicator channels |
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| Overlay Indicator channels for detailed analyses |
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| Modify Indicator colors |
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| Modify Indicator Thickness |
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| Indicator Combination; e.g. Apply Bollinger Bands on RSI |
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| Customizable Indicator Parameters |
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| Advanced Customizable Indicator Parameters |
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| Interactive Trendline: Add, Delete, Extend, Copy, Modify Colors, Adjust Line Placements, Add Fibonacci Retracements |
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| Fibonacci Lines with predefined Retracements |
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| Customizable Fibonacci Retracements |
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| Chart Features |
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| Add text to charts |
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| Zoom In/Out |
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| IntelliScript: advanced customized alerts, draft your own alerts and indicators |
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| Easy one-click printing |
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| Over 1-year Customizable Hourly Historical Data |
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| Export/Download historical data to file or clipboard |
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| DDE Streaming Export |
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| Available in Chinese, Japanese, and Polish |
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- How much do the charts cost?
XE.com offers 3 Charts and Graphs packages:
Advanced and Premium Charts packages offer a 7-day free trial. See below to learn more about the differences between Free, Advanced and Premium charts.
- Do I have to pay for the 7-day charting trial?
The 7-day trials are free. We do require user to submit a credit card for a pre-approval, the credit card is not charged, but a pre-approval process is initiated.
If you are using a credit card linked to your personal savings or checking account, then the bank may allocate that money, and place it on hold, please contact your issuing credit card bank to learn more about this. This pre-approval will remain until the pre-approval is either voided (you cancel the service by emailing chartcancel@xe.com before the end of the 7-day trial) or charged (you purchase the service).
- How do I cancel my services?
If you wish to cancel, you must send an email to chartcancel@xe.com. You will receive and email confirmation within 1-business day. The subscription is month to month, with automatic renewal, requiring 3 days prior to your renewal date for cancellation. We have inserted the Payment/Cancellation Policy for your reference:
Monthly Membership Cancellation Policy
XE.com Premium and Advanced memberships are billed once a month. You are pre-billed (non-refundable) for the month of service. If you choose to cancel before the end of the month's billing, credit will not be issued. Service will remain active through the end of the pre-billed monthly period. Each billing period starts from the same day of the month that your credit card is initially charged; this is called your "renewal day." The credit card payment process is facilitated by the service of Authorize.net, and the charge is made on the first day of each billing period or renewal day. The membership will be automatically renewed each renewal day unless you notify us to cancel at least three (3) business days prior to your upcoming renewal day.
Please send your cancellation request with your user name to chartcancel@xe.com.
EXAMPLE:
If you paid for service on January 15th, you will automatically be billed on February 15th, and then March 15th, etc. If you choose to cancel before your next renewal date, you would need to do so via e-mail by the 12th of the month (or earlier).
NOTE:
After your cancellation has been confirmed, you will still be able to use your paid service up until your renewal day. We sincerely hope you are satisfied with our services. If for any reason you are not satisfied, please contact our customer support at charts@xe.com so that we can correct the problems you may have encountered right away.
Quarterly Payment/Cancellation Policy
Quarterly Payment (3 months of service) is available for those users paying by wiring funds or check. The quarterly payment plan is non-refundable. At the end of the paid service (approximately 2-weeks prior to completion of the paid service), an email notification will be sent to alert the user and offer the ability to renew. If a renewal notice is not received by date of cancellation, the account will automatically be closed with the option to reinstate at a later date.
Please send your renewal request with your user ID to charts@xe.com.
- What are the acceptable methods of payment?
1. Pay by credit card (Accepted cards: Visa, MasterCard, Discover, and American Express). Sign up now!
2. Pay by wiring funds, a minimum of 3 months of service (Quarterly Payments) is required for wiring. The quarterly payment plan is non-refundable. Please send wire transfers to:
3. Pay by check or Money Order, a minimum of 3 months of service is required for payment by check. The quarterly payment plan is non-refundable. Please make certified, cashier's or personal checks payable to Tradetrek.com, Inc. and send to:
Be sure to write your XE.com Charts and Graphs login ID on the check to ensure your subscription is properly activated.
- Who is behind XE.com Charts and Graphs?
XE.com and FXtrek.
Founded in 1993, XE.com is has grown to become the world's favorite provider of Internet foreign exchange tools and services. Independent industry rankings consistently confirm that more people -- and websites -- use our wide variety of simple and powerful currency tools than any others. For further information on XE.com, please refer to the following independent parties:
XE.com has chosen to work with FXtrek to provide Charts and Graphs services to our clients.
Founded in April 2001, FXtrek.com, Inc. is a financial technology provider offering solutions for the foreign exchange market. FXtrek has intermingled a core group of information technology specialists with investment analysts, thereby creating a well-rounded effective team. FXtrek relies on state-of-the-art technology, allowing for user-friendly interfaces with advanced charting tools and intuitive functionality. FXtrek continues to pioneer in the forex charting industry; their team is committed to quality and dependability.
- What are some of the advantages of FX trading over equity trading?
The FX market is the largest financial market in the world. With around $2 trillion daily average turnover, it offers you infinite liquidity.
The FX market is a global market, where money moves in and out continuously, 24 hours a day. You can respond to breaking news immediately and your order being filled instantly is guaranteed.
There is no such thing as the bull or bear market on FX: Currencies are traded in pairs and the potential for profits exits as long as there is movement in the exchange rate.
High leverage: XE.com Forex Speculation enjoy a 100:1 leverage, which allows you to execute trades up to $100,000 with an initial margin of only $100.
Low transaction cost: In general, the bid/ask spread in a FX transaction is less than 1/10 as wide as in a stock transaction, which typically includes a 1/8 wide spread. In addition, you pay NO commission if you trade with XE.com Forex Speculation!
Information is equally accessible to everyone and insider trading is less important than in any other market. In contrast, professional traders and institutions in the stock market always have the advantage of early access to important corporate information such as earning estimates and press releases.
 Click here to learn more about XE.com’s Forex Speculation service.
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| Technical FAQ |
- How do I access the chart manual?
- What type of browser is required to access and view the Advanced Chart features?
Our charts and tools can best be viewed with:
- Netscape Communicator version 4.08 or newer
- Netscape version 6.2 or newer
- Microsoft Internet Explorer version 5.0 or newer
- America Online 6.0 or newer
- and other compatible browsers
If you are using a Macintosh we recommend using Internet Explorer rather than Netscape to use the charts.
XE.com Free and Advanced Charts run on Java applets that are compatible with Sun Java VM1.1 and above. The browsers that XE.com Charts and Graphs is compatible with (mentioned above) all support Sun Java VM1.1. If you are using a browser with a lower version, please upgrade yours at the links below. XE.com Charts and Graphs will continue its efforts to support a broader range of browsers.
- What type of operating system is required to access XE.com Charts and Graphs?
Free, Advanced and or Premium charts require at least 128MB memory, though more is better if you will need to open many charts at the same time.
Free, Advanced and or Premium Charts require at least CPU: PIII 450 Mhz.
Free and Advanced Charts are Internet-based services. There is no special operating system requirement. Premium requires operating system of Windows 95 or higher.
For all services, it is recommended that you use the most up-to-date Sun Microsystems’s Java.
For all services, we suggest setting the Monitor's resolution to at least 1024x768 pixels and we suggest at least a 17" screen if you plan to view multiple charts at the same time.
- I am using Netscape, why am I getting the blank screen with no charts showing?
Your Internet connection could be connected from behind a firewall or proxy. We suggest you consider consulting your network administrator for further advice. We have found that the following steps will make XE.com Free and Advanced Charts work under proxy settings:
- Close Netscape if it is currently running.
- Launch a text editor such as Notepad or Word Pad.
- Select Open from the File menu drop-down.
- At the bottom of the dialog box, change the "Files of Type" selection to "*All files" or "*All documents".
- Using the directory tree, locate the file called "prefs.js" usually located in your C drive under ProgramFiles\Netscape\users\username.
- Select the file and open it.
- Scroll to the bottom and type (exactly) the following:
user_pref("security.lower_java_network_security_by_trusting_proxies", true);
- Click Save. This automatically overwrites the old file.
- Launch Netscape.
- I am using AOL, and unable to see any charts. Why?
As stated earlier, XE.com Charts and Graphs supports AOL version 4.0 and newer. But if you still cannot view our charts correctly, we recommend accessing our site directly using an Internet Explorer or Netscape browser after launching the Internet connection using AOL. Here is what you can do:
Step1: Open the AOL browser for Internet connection, then, minimize the window.
Step2: Launch Internet Explorer or Netscape right away to access XE.com Charts and Graphs. Then, you should be able to download our charts.
- I have been using your site for a while, and never had any problems accessing the charts until just recently. What should I do?
We periodically upgrade and add new features to our charts and some browsers may not update the old cache files at the same time. All you need to do is to delete these old files and then re-launch the browser.
If you have Norton anti-virus (or similar such product), or a personal firewall installed you my need to try a second step, let us know if this is the case.
If you are using Microsoft Internet Explorer, here is what you should do:
- Close all the browsers.
- Right click on your IE browser icon.
- Click on property.
- Click on "general".
- Click on "delete file" under the Internet temporary file.
- Check on "delete all offline content" box.
- Click "OK".
If you are using Netscape Communicator/Navigator, here is what you should do:
- Open Netscape Communicator/Navigator.
- Click on Preferences under the Edit menu.
- Open Advanced and then click open Caches.
- Click "Clear Disk Cache" button.
- Click "Clear Memory Cache" button.
- Click "OK" button.
- Restart the browser.
For our America Online users, you may need to use the America Online system management tool to clear the cache as well. Or you can launch Internet Explorer outside America Online environment and use the above steps to clear the browser cache.
- I am not able to login to your site even though I have entered the correct XE.com Charts and Graphs ID and password. Why is so and what should I do?
In order to identify each user to the site, we send a cookie to each user's browser when a user logs in. If you disable cookies in your browser, after you go through the login process, our site is not able to identify you, and it appears that you have never logged in. Please take a look at our Privacy Policy if you need to know more about cookies and the way we use cookies.
If you are using Microsoft Internet Explorer 6, here is what you should do:
- Click on "Tools" on the top of your browser and choose "Internet Options".
- Click on the "Privacy" tab.
- Choose "Medium" as the privacy setting for the Internet zone.
- Click "Ok".
If you are using Microsoft Internet Explorer 5, here is what you should do:
- Click on "Tools" on the top of your browser and choose "Internet Options".
- Click on the "Security" tab.
- Click on the "Internet" icon in the box under "Select a Web content zone to specify its security settings."
- You have the option of choosing a "Default Level" or a "Custom Level".
- If you click on the "Default Level" button, make sure you choose "Medium" as the security level for this zone.
- If you click on the "Custom Level" button, under "Cookies", make sure you choose either "Enable" or "Prompt" under "Allow per-session cookies (not stored)". You will be warned before your browser accepts a cookie if you choose "Prompt".
- Click "Ok".
If you are using Microsoft Internet Explorer 4, here is what you should do:
- Click on "Views" on the top of your browser and choose "Internet Options".
- Click on the "Advanced" tab.
- Scroll down to the "Security" section.
- Under "Cookies", make sure you choose either "Prompt before accepting cookies" or "Always accept cookies". You will be warned before your browser accepts a cookie if you choose "Prompt before accepting cookies".
- Click "Ok".
If you are using Netscape version 6, here is what you should do:
- Click on "Edit" on the top of your browser and choose "Preferences".
- Double Click on "Privacy and Security" under "Category".
- Click on "Cookies".
- Make sure you choose either "Enable all cookies" or "Enable cookies for the originating web site only.
- If you wish to be warned before accepting cookies, check the box next to "Warn me before storing a cookie".
- Click "Ok".
If you are using Netscape Communicator/Navigator, here is what you should do:
- Click on "Edit" on the top of your browser and choose "Preferences".
- Double click on "Advanced" under "Category".
- Make sure you choose either "Accept all cookies" or "Accept only cookies that get sent back to the originating server" under the "Cookies" section.
- If you wish to be warned before accepting cookies, check the box next to "Warn me before accepting a cookie".
- Click "Ok".
- I would like to upgrade or download Java, how can I do that?
In order to provide state of the art applications, many of the tools are developed using Java Technology. This software is Internet based. For Microsoft Internet Explorer and Netscape web browsers, you need to have a Java component installed within your browser; it should already be there by default.
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